Return Policy for Repair Items

Should you have any problems with a Lumics product, please follow this procedure for returning the product. This way we can guarantee a fast and accurate repair and return of the goods without delay.

1. Obtain RMA# from the Customer Service Dept. at Lumics for the parts being returned. Please
   send us the completed form and we will send you the RMA number. This RMA is valid for 60 days.
2. Ship the products, preferably in their original packaging, mentioning the RMA# on the outside
   to Lumics GmbH.
3. Returns without an official RMA# will be shipped back to sender at their cost.
4. All shipments require the necessary documentation for clearance by Customs. State clearly on
   the customs invoice “German goods returning” and include the H.S number.*
5. Under no circumstances should the account of Lumics be debited for the value of the returned
   merchandise. Financial adjustments, if any, will only take place after inspection, evaluation and
   authorization by Lumics GmbH.
6. Results of analyses of the RMA are usually available within 2 weeks.
7. Please consider a transport insurance

* Hamonized System Number or Schedule B number: HS Code / Number is the unique number to classify individual products used to perform the declarations.

Product: High Power Diode Laser Chips Diode Laser Module

HS#: 85414010 85414090

Please note:

Diode lasers can be damaged or completely destroyed by small amounts of static electricity or sharp transient currents. Before shipment, the diode laser has to be grounded with a short circuit connection, wich was shipped together with the diode laser. Goods need to be free of “thermal glue” and "heat-paste".

Date:

Customer name:

Sales contact Lumics GmbH:

Street:

Zip-Code:

City:

Country

Phone:

Mail:

Product type:HS# 85414010HS# 85414090

Product name:

Serial number:

Reason for return
(please refer in detail!):